Privacy Policy

Information We Collect

Personal Information

When you use PathMelixa's company formation services, we collect personal information that you provide directly to us. This includes your name, email address, phone number, physical address, and identification documents required for business registration processes.

We also collect business-related information such as your proposed company name, business structure preferences, director and shareholder details, and any other information necessary to complete your company formation requirements in South Africa.

Technical Information

Our website automatically collects certain technical information when you visit pathmelixa.com. This includes your IP address, browser type, operating system, referring website, pages viewed, and the time and date of your visit.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage patterns. You can control cookie settings through your browser preferences.

Communication Records

We maintain records of all communications between you and PathMelixa, including emails, phone calls, chat messages, and any documents you submit through our platform or send to our team.

How We Use Your Information

PathMelixa uses your personal information for several specific purposes related to our company formation services:

• Processing your company registration applications and managing ongoing compliance requirements
• Communicating with you about your account, services, and any updates to your company formation process
• Providing customer support and responding to your inquiries
• Improving our services and developing new features based on user feedback and usage patterns
• Complying with legal obligations and regulatory requirements in South Africa
• Protecting against fraud and ensuring the security of our platform

Information Sharing and Disclosure

Authorized Service Providers

PathMelixa works with trusted third-party service providers to deliver our company formation services. These include legal professionals, accounting firms, government agencies, and technology providers who help us process your applications.

All service providers are bound by strict confidentiality agreements and are only authorized to use your information for the specific services they provide to PathMelixa on your behalf.

Legal Requirements

We may disclose your information when required by law, such as in response to court orders, government investigations, or regulatory compliance requirements. This includes sharing information with the Companies and Intellectual Property Commission (CIPC) and other relevant South African authorities as part of the company registration process.

Business Transfers

In the event that PathMelixa is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security and Protection

PathMelixa implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data both in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments of our systems
• Access controls that limit employee access to personal information on a need-to-know basis
• Secure backup systems and disaster recovery procedures
• Regular staff training on data protection and privacy best practices

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We continuously monitor and update our security practices to address evolving threats and maintain the highest level of protection for your information.

Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or incomplete. You can request a copy of your personal data by contacting our privacy team.

Data Portability

You can request that we provide your personal information in a structured, commonly used format that allows you to transfer it to another service provider. This right applies to information you have provided to us with your consent or for the performance of our services.

Deletion Rights

You may request that we delete your personal information, subject to certain legal limitations. We must retain some information for legal compliance, such as records required by the Companies and Intellectual Property Commission or tax authorities.

Marketing Communications

You can opt out of receiving marketing communications from PathMelixa at any time by clicking the unsubscribe link in our emails or contacting us directly. Note that you will continue to receive service-related communications necessary for your account management.

Data Retention

PathMelixa retains your personal information for as long as necessary to provide our services and comply with legal obligations. Our retention practices include:

• Active client information is retained while you remain a customer and for up to seven years after service completion
• Financial records and transaction data are kept for seven years to comply with South African tax and financial regulations
• Company formation documents and legal records are maintained according to CIPC requirements and legal standards
• Marketing communication preferences are retained until you request removal or update your preferences

When personal information is no longer needed, we securely delete or anonymize it according to our data destruction procedures. Some information may be retained in backup systems for a limited additional period for security and disaster recovery purposes.

International Data Transfers

PathMelixa primarily operates within South Africa, but some of our technology infrastructure and service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.

All international transfers comply with the Protection of Personal Information Act (POPIA) and are conducted only with service providers who maintain adequate levels of data protection. We use standard contractual clauses and other approved transfer mechanisms to protect your information.

Children's Privacy

PathMelixa's services are designed for adults and business entities. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly.

Parents or guardians who believe their child has provided personal information to PathMelixa should contact us immediately so we can address the situation appropriately.

Changes to This Privacy Policy

PathMelixa may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or by posting a prominent notice on our website.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of PathMelixa's services after any changes to this privacy policy constitutes your acceptance of the updated terms.